Question 1

A. Introduction

Accepted Answer

These terms and conditions apply to any sale of goods or services on our site. If you buy goods or services on our site you agree to be legally bound by this contract and the terms and conditions contained herein.
This contract is only available in English. No other languages are available for this contract.
When buying any goods or services on our site you also agree to be bound by: (a). our terms and conditions of use and any documents referred to therein. All these documents form part of this contract as though set out in full here.

Question 2

B. Information we give you

Accepted Answer

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please: (a). read the Confirmation email that will be sent to you when you have ordered goods or services (see clause below); or (b). contact us using the contact details at the top of this page.
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Question 3

C. Ordering from us

Accepted Answer

Here we set out how a legally binding contract between you and us is made.
You place an order on our site by doing the following: The user adds products to a basket and then clicks the basket to proceed to checkout. Finally the user completes the process and clicks ‘pay now’ to confirm the order.
Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
1. the goods or services are unavailable;
2. we cannot authorise your payment;
3. you are not allowed to buy the goods or services from us;
4. we are not allowed to sell the goods or services to you;
5. the number of goods or services you have ordered is too large; or
6. there has been a mistake on the pricing or description of the goods or services.
We will only accept your order when we send you an Email to confirm this. At this point: (a). a legally binding contract will be in place between you and us; and (b). your order will be fulfilled
If you are under the age of 18 you may buy any goods or services from our site. However, in some cases you may not be able to buy certain goods or services because you are too young. If so this will be set out on the relevant webpage for the goods or services concerned.

Question 4

D. Right to cancel this contract

Accepted Answer

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day:
1. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;
2. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;
3. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;
4. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or email) to info@margaretmayar.com.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Question 5

E. Payment and right to cancel if performance of services requested to commence before expiry of 14 day cancellation period

Accepted Answer

If you request us to begin the performance of services during the 14 day cancellation period referred to above in the clause entitled “Right to cancel this contract “, you shall pay us an amount which is in proportion to what has been performed until the date when you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract.
You will lose the right to cancel this contract if the services have been fully performed at your express request within the cancellation period (in which case we will ask you to confirm that you understand you will lose your right to cancel).

Question 6

F. Effects of cancellation

Accepted Answer

If you cancel this contract in accordance with these terms and conditions, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
1. 14 days after the day we received back from you any goods supplied; or
2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods:
1. you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us, send back the goods or hand them over to us
2. the deadline shall be met if you send back the goods before the period of 14 days has expired;
3. you will have to bear the direct cost of returning the goods;
4. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Question 7

G. Delivery of goods

Accepted Answer

The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
If something happens which: (a). is outside of our control; and (b). affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will: (a). let you know; (b). cancel your order; and (c). give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of this page.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
We do not make deliveries to any addresses outside of the UK.
We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.

Question 8

H. Performance of Services

Accepted Answer

The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
If something happens which: (a). is outside of our control; and (b). affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will: (a). let you know; (b). cancel your order; and (c). give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of this page.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
We do not make deliveries to any addresses outside of the UK.
We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.

Question 9

I. Payment

Accepted Answer

We accept the following means of payment: Visa, Mastercard, Direct Bank Transfer
We will do all that we reasonably can to ensure that all of the information you give us when paying for goods or services is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your credit card or debit card will only be charged when you confirm your order.
All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
Nothing in this clause affects your legal rights to cancel the contract during any applicable ‘cooling off’ period detailed under the Clauses entitled ‘Right to Cancel this Contract ‘ and ‘Effects of Cancellation ‘ above.
The price of the goods or services:
1. is in pounds sterling (£)(GBP);
  1. includes VAT at the applicable rate; and does not include the cost of delivering the goods (delivery options and costs will be provided before you place your order).
The registration name of Margaret Mayar LTD will appear on your payment confirmation.

Question 10

J. Nature of goods

Accepted Answer

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
1. are of satisfactory quality;
2. are fit for purpose;
3. match the description, sample or model; and
4. are installed properly (if we install any goods).
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on our site.
While we try to make sure that:
1. all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
2. the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Any goods sold:
1. at discount prices;
2. as remnants; or
3. as substandard; will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
1. we will let you know if we intend to do this but this may not always be possible; and
2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

Question 11

K. Nature of services

Accepted Answer

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that any services purchased are performed by us with reasonable care and skill.
We must provide you with services that comply with your legal rights.
When we supply services:
1. we will use all reasonable care and skill in the performance of those services;
2. where the price is not agreed beforehand we will provide the service for a reasonable price; and
3. we will perform the services within a reasonable time.

Question 12

L. Faulty goods / Unsatisfactory Performance of Services

Accepted Answer

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
1. visit our webpage: privacy-policy;
2. contact us using the contact details at the top of this page; or
3. visit the Citizens Advice website www.citizensadvice.uk.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Please contact us using the contact details at the top of this page, if you want:
1. us to repair the goods ;
2. us to replace the goods ;
3. repeat performance of services purchased;
4. a price reduction; or
5. to reject the goods and get a refund.

Question 13

M. End of the contract

Accepted Answer

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Question 14

O. Indemnity and insurance

Accepted Answer

You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under this contract.
You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under this contract. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.

Question 15

P. Limitation of liability

Accepted Answer

The extent of the parties’ liability under or in connection with this Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
Subject to the sub-clauses below (entitled ‘Exceptions’), our total liability shall not exceed the sum of £0.
Subject to sub-clauses below (entitled ‘Exceptions’), we shall not be liable for consequential, indirect or special losses.
Subject to sub-clauses below (entitled ‘Exceptions’), we shall not be liable for any of the following (whether direct or indirect):
1. loss of profit;
2. loss or corruption of data;
3. loss of use;
4. loss of production;
5. loss of contract;
6. loss of opportunity;
7. loss of savings, discount or rebate (whether actual or anticipated); or
8. harm to reputation or loss of goodwill.

Question 16

Q. Exceptions

Accepted Answer

The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.
Notwithstanding any other provision of this Contract, the liability of the parties shall not be limited in any way in respect of the following:
1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation;
3. any other losses which cannot be excluded or limited by applicable law;
4. any losses caused by wilful misconduct.

Question 17

R. Unresolved Complaints

Accepted Answer

If you and we cannot resolve a dispute using our complaint handling procedure, we will:
1. let you know that we cannot settle the dispute with you; and
2. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
The laws of England and Wales will apply to these Terms.

HOLIDAY BREAK. We are on holiday. All orders will be shipped after 13.10.2023. Thank you for your patience!

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